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SecurityCEU.com :: # Full Course List :: Effective Communication Skills for Technicians and Installers

Effective Communication Skills for Technicians and Installers #MTHRN_02
Effective Communication Skills for Technicians and Installers 

Technicians and Installers (T&I) are the face of an organization to your most valuable asset, customers! How they communicate with a customer both verbally and non-verbally can have a tremendous impact on the customer relationship. It can also help or hinder referrals. T&I may or may not be effectively interacting with their organization’s sales team, project managers, and management.

The content in this course will help build T&I communication skills and why they are important to their career and your company. Real world examples of what a technician/installer experiences in the field and inside the company will help them recognize and improve their communication skills. The result is more productivity, more effective operations, happier customers and giving T&I more confidence.



This course was created in conjunction with Matterhorn Consulting. Visit Matterhorn at www.matterhornconsulting.com.


Matterhorn Consulting Library

This course is a component of the business courses from Matterhorn. These courses are available as a stand alone libary and are NOT part of the SecurityCEU.com libary subscription.

Price: $40.00


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